Refund policy

Updated 2 September 2026

Can I get a refund?

No. Every Keyframes product is a digital download delivered the moment your payment goes through. Once the files are delivered, we do not offer refunds, returns, exchanges, or cancellations, in any circumstance.

This rule protects the templates from being bought, downloaded, and refunded. It is the same rule every digital-asset store uses.

Read the pack page carefully before you buy. Each page lists exactly what is in the pack and what you need to run it.

Licence and usage

Buying a pack gives you a licence to use the files for your own videos, including client and paid work. The finished videos are yours.

You may not share, resell, upload, or redistribute the template files or the harness, and you may not include them in a product you offer to others. Full licence terms are in our Terms of Service.

I have a problem. What can I do?

If a download link does not work, a file is missing, or you cannot get the pack to run, write to us with your order number. We fix access, resend files, and walk you through setup. A builder answers, not a bot.

Email: koen@alumco.io