Help Center
Find the answer here. A person answers your email, not a bot.
Setting up your pack?Every step, from the download to your first video, with pictures. Open the setup guideCommon issues
I have not received my order.
Search your inbox for "Keyframes" and check spam and promotions. Still nothing? Write to us from the email you ordered with and we send it again.
The folder looks empty after unzipping.
The zip did not fully unzip. On Mac, double-click it again. On Windows, right-click it and choose Extract All. Keka (Mac) and 7-Zip (Windows) work too.
My download link stopped working.
Each order can be downloaded 5 times. Write to us with your order number and we send a fresh link the same day.
Setup stopped on an error.
Type doctor in the chat with your agent. It checks your computer and fixes what it can. If it cannot, ask it for a support message and send that to us.
Claude asks me to upgrade.
Claude Code needs Claude Pro or higher. Upgrade, then restart the Claude app.
Which pack is right for you
Full Visual
Any subject, explained word by word: a voice, a caption that follows it and real interfaces moving on every word. Nothing to film.
Full Visual + Character
Full Visual, plus your own cartoon that talks, points and reacts in your reels.
Full Visual Complete
Full Visual and Character, plus six finished reels with every file they were made from. Watch them, render them, or start yours from one.
Product Demo
A film of your product, made from its link, app, designs or recordings.
What you need
Which software?
No editing app. Claude Pro or higher with the Claude app (Claude Code is inside it), or ChatGPT Plus with Codex. Cursor, Grok and Gemini CLI work too.
Which computer?
A Mac or a Windows computer with 10 GB free. Your agent installs everything the pack needs.
What about the voice?
Your own ElevenLabs account, free to start. OpenAI and Fish Audio work too. The voice is billed by them, not by us.
Do I need an Instagram account?
No. Nothing is posted for you and no account is connected. You post the finished videos yourself.
Can I use it on more than one computer?
Yes. The licence is per person or per business, not per device.
Orders and payment
How do I get my files?
Right away. The download button is in your order email and on your order page.
Can I use the videos for client work?
Yes. The videos are yours to post, sell or deliver. You may not share or resell the pack files themselves. See the Terms of Service.
How can I pay?
Visa, Mastercard, Maestro, PayPal, Apple Pay, Google Pay and Shop Pay. Card refused? PayPal usually works. We never see your card details.
Do you offer refunds?
The packs are digital and delivered at once, so all sales are final. If something does not work, write to us and we make it work. See the Refund Policy.
Still need help? Email speedy@getkeyframes.com with your order number. We answer within one business day.